Returns & Exchanges
At LockwoodHume, we want you to be completely satisfied with your home and office furniture purchases. If an item isn't quite right, you can return it within 30 days of delivery provided it is in its original, unassembled condition.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.
Package Your Items
Carefully disassemble the furniture if necessary and place it back into its original packaging, ensuring all hardware and assembly instructions are included.
Arrange Collection
Once your return is approved, we will schedule a courier collection or provide a prepaid shipping label for you to drop off at a designated point.
Receive Your Refund
After our warehouse team inspects the returned goods for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing